There is no fee for online and telephone balance inquiries. I HAD AN OLD EPPICARD BUT DID NOT RECEIVE A NEW WAY2GO CARD: If you had an EPPICard but do not have a new Way2Go card, call the EPPICard help desk at 1-877-777-1617 and speak to a customer service representative. Call 911 if you need emergency assistance. A check for any money remaining on your EPPICard will be sent at your request. Your money is safe and we will get it to you as quickly as possible. Customer Service is available 24 hours a day, 7 days a week, to: Not all CSA offices are located at the same location as local DSS offices. By Phone KIDS Info Line, 1-800-991-5530 (last 2 payments, information updated nightly) EPPIC Customer Service, 1-877-253-3686 (24 hours a day, 7 days a week for … If someone is asking for this information, refuse and immediately contact us. Correspondence should still be sent directly to your local agency. QC Training & Education. ECS Member Login. If you want cash, select the amount and it will be added to your purchase. Sign up for free balance alerts (mobile text message and e-mail) by logging in to your account. Many grocery stores, convenience stores, and U.S. post offices offer cash back without a fee. Simply call the EPPICard™ Customer Service line at 1-800-304-1669 to activate the card. Child Care providers should contact your local Child Care Resource and Referral Agency For all questions related to the Illinois Debit MasterCard, cardholders should call the Customer Service toll free number at 1-866-338-2944. Direct Deposit Enrollment Application Custodial parents can now access their payments online using a MasterCard debit card. Enrollment in EPiC is automated. Call All questions and information updates (new address, employer, phone number or email address) can be directed to the toll-free DHS hotline at 1-800-332-6347. Pay many bills with your card For any questions regarding your child support payments: Please contact the New York State Child Support Helpline at (888) 208-4485, TTY (866) 875-9975. Accepted everywhere Visa debit cards are accepted, including in store, online or by phone purchases, Access to cash provided at point of sale* terminals, ATMs and at Visa banks and credit unions, Convenient budgeting tool – access only the funds you need, when you need them, Convenient account information and customer service – available 24 hours a day, 7 days a week, Secure and convenient fund transfers from EPiC to an existing bank account. Customer Support can be obtained 24 hrs each day, seven days a week and handles calls associated with: Confirming stolen or lost cards; Balance queries; PIN changes; Transaction history demands   All customer service requests are handled by EPPI Customer Service at 1-800-656-1347 or EPPICard.com . Child Care providers should contact your local Child Care Resource and Referral Agency; For all questions related to the Illinois Debit MasterCard, cardholders should call the Customer Service toll free number at 1-866-338-2944. Limited to available balance only), No Fee for first withdrawal each week, $5.00 thereafter, Emergency Cash Transfer for remaining account balance (under $20.00)**, Emergency Cash Transfer (outside the U.S.)**, No fee for first replacement each year, $2.50 thereafter, Card Replacement – Express Delivery (additional charge), Card Replacement International (outside the U.S.), Quote provided at time of request as price varies by country, $100 (or such amount as may be set by law), Complete the Child Support Direct Deposit Authorization Form. After completing your transaction, carefully put away your card, cash and receipt before leaving the ATM area. 1.866.656.5913 TTY line for the hearing impaired. No fee for balance inquiries made at a Bank of America in-network ATM. For recurring payments, you must create a user account. Once the card is activated, you can use it anywhere that accepts VISA debit cards, including online or in a store, or at an ATM to get cash. You should already have received any August payments via paper check. Whenever you are due to receive a payment, CSEA will send the funds by Electronic Funds Transfer to your EPiC. Toll-Free Customer Support You've limitless use of our site 24 hrs each day, seven days a week, all year round. Physical and Mailing Addresses *PLEASE NOTE: These addresses are for Child Support locations and mailings. The State of Georgia has implemented a convenient "electronic" payment option for receiving your child support payments, Temporary Assistance for Needy Families (TANF), and State employees payroll using a prepaid Debit MasterCard ® card - A better way to receive your child support payments, TANF, or payroll deposits. If you receive payments on an Electronic Payment Card, your old EPPIC Card will be inactive after September 9th. • Your card will be available for all transactions after 1 am CST on March 12 • New Customer Service phone numbers will be available for use: 1. Eppicard FL Child Support Recipients You’ve limitless usage of website www.eppicard.com 24 several hours every single day, seven days each week, all year round. I HAD AN OLD EPPICARD BUT DID NOT RECEIVE A NEW WAY2GO CARD:  If you had an EPPICard but do not have a new Way2Go card, call the EPPICard help desk at 1-877-777-1617 and speak to a customer service representative. For help enrolling you can contact the Texas State Disbursement Unit at (800) 252-8014. Before we continue to discuss epic card customer service phone number phone number of epic card is 1 800 332 6347 fax 1 800 925 4434 epic card is an electronic card service started by the maryland child support enforcement administration csea in january 2013 which works under the maryland department of human resources. Be discrete when entering your PIN at the keypad. You will be asked to choose a PIN to activate your card. Never give your PIN to anyone and never write it anywhere, especially on your card. For more information about the debit card, go to the Way2Go Card web site www.goprogram.com or call 1-888-929-2460. Balance inquiries may not be available at all ATMs outside of the U.S. Before we continue to discuss epic card customer service phone number phone number of epic card is 1 800 332 6347 fax 1 800 925 4434 epic card is an electronic card service started by the maryland child support enforcement administration csea in january 2013 which works under the maryland department of human resources. This site is a ECS members only web tool for our cardholders to manage EPIC Card Accounts and our dealers to manage their FBO Accounts. We are sorry for the delay. Once the card is activated, you’ll be given the account balance and may begin using it immediately. For those questions associated with the Debit MasterCard ®,consumers should call the client Service toll-free number at 1-800-656-1347, TTY:1-855 260-3119. Child support is a legal mechanism that ensures both parents contribute to the welfare of their children. Immediately contact your local police if you experience or suspect a crime related to your account. You cannot make any additional deposits to the account. Material Safety Data Sheets (MSDS) Apply for EPIC Card. In July, 2004, the State of Ohio implemented the new e-QuickPay SM program. Box 17396 Baltimore, Maryland 21297-1396. After that date you can check your balance by calling the Way2Go customer service number on the back of your card, by visiting the goprogram.com website, or by downloading the Way2Go mobile app. Please be aware that it can take up to two months for the check to arrive. An EPiC Customer Service representative will provide you with a dispute form to complete and return. You should call the New York Child Support Debit Card Customer Service Center to request a replacement card: 844-323-7637 (TTY line for the hearing impaired 866-656-5913 or collect 423-262-1650 outside of the United States). A Bank of America ATM means an ATM that prominently displays the Bank of America name and logo. For those questions associated with the Mississippi EPPICard™ bank card, consumers should call the Mississippi EPPICard™ Customer Support at: 1-866-461-4095 (toll-free)Worldwide Calls: 1 … If you notice anyone or anything suspicious or unsafe when you approach an ATM, use another ATM or return later. You’ll receive your card along with instructions on how to activate and use it. These phony emails may even ask you to call a phone number and provide account information. Your payments are automatically loaded onto the card and you can go to millions of MasterCard ATM and retailer locations in Ohio and around the world to make purchases or receive cash. Although new payment cards were mailed out beginning in Spring 2020, many were returned due to incorrect addresses. I HAD AN OLD EPPICARD BUT HAVE NOT BEEN RECEIVING REGULAR PAYMENTS:  If you have not been receiving payments, you may be unaware of the transition in our Electronic Payment Card program. Be aware of your surroundings at ATMs. Personal Assistants should contact your local DHS office. Only CSEA can fund the card. Definitions of Common Child Support Terms. The Human Services Department - Child Support Enforcement Division The purpose of the Child Support Enforcement Division is to establish and enforce the support obligations owed by parents for their children, thereby reducing the number of families reliant on public assistance. If you had an old EPPICard, you will simply need to enroll again in the Way2Go program, which offers several improvements over the old card. Approximately 30 days after you receive your first payment by check you will receive your EPiC. Child support customers who received notification of enrollment but have not received their Wisconsin EPPIC Debit MasterCard in the mail within 10 days of a collection posting to their account should contact EPPIC customer service, at 1-877-253-3686, and follow the instructions to report lost, stolen, or damaged cards. voided check or a copy of a voided check, state issued identification card or a valid passport, and mail your completed application and required documentation to: There is no fee or surcharge for replacement cards. Always protect your card by keeping it in a safe place. **All Emergency Cash Transfers must be initiated through the Prepaid Debit Card Customer Service Center. Those who do not receive a letter by June 15 should contact their child support office and supply current contact information. CSA If you must use an ATM at night, consider taking someone with you. Worldwide caller would use 1-866-323-4797. Once your “transfer to” account is authenticated (this can take up to 5 business days), your transfer will be made. Pay by Credit Card One-time and recurring payments using your credit/debit card can be made at https://oh.smartchildsupport.com. DISPUTED AMOUNT OF PAYMENT For any questions regarding your Maryland child support payment amount, please contact CSEA at 1-800-723-9937. 1.866.213.4074. Unemployment Insurance payments: 1-855-709-1077 If your card is lost or stolen, contact us immediately. Simply call the EPPICard Customer Service line at 800-304-1669 to activate the card. When a payment is loaded, you might access specifics of your bank account through the toll-free customer support phone number 1-866-898-2213 or even the Internet at world wide web.eppicard.com. During the activation process, you’ll be asked to create a personal identification number (PIN). Never give information about your card or PIN over the telephone. This is not a credit card and attempting to use your card for purchases that exceed your balance will result in the transaction being declined. You will need to register a “transfer-to” account prior to performing your first transfer. You will be asked to choose a PIN to activate your card. there is no financial institution within 10 miles of your home or place of employment. Baltimore, Maryland 21297. FORMS & INSTRUCTIONS; Form 1040; Individual Tax Return Form 1040 Instructions; Instructions for Form 1040 Form W-9; Request for Taxpayer Identification Number (TIN) and Certification You can then use EPiC to make purchases or withdrawals until the funds are exhausted. Activate the EIP VISA debit card right away by calling 1-800-240-8100. I HAD AN OLD EPPICARD AND GOT A NEW WAY2GO CARD:  If you have a new Way2Go card, the funds will be transferred on September 16, 2020. *ATM owners may impose an additional “convenience fee” or “surcharge fee” for certain ATM transactions (a sign should be posted at the ATM to Indicate additional fees); however, you will not be charged any additional convenience or surcharge fees at a Bank of America ATM. For inquiries made at ATMs other than Bank of America in-network ATMs, the owner of the ATM may charge a fee. When you use a drive-up ATM, be sure passenger windows are closed and doors are locked. When a payment is loaded, you might access specifics of your bank account through the toll-free customer support phone number 1-800-304-1669 or even the Internet at world wide web.eppicard.com. If the card has been used prior to its loss, the bank will issue the replacement card in the amount of the remaining balance. Post Office Box 17615 If your address is out of date, you can update your address when you call them to get your check. Download information about the benefits of the Way2Go program in English or Spanish here. If your old card isn’t working, DON’T WORRY! An ATM Transaction Decline occurs when you request an amount greater than your balance or you incorrectly enter your PIN more than four times. Bank of America won’t charge a fee. Note: Please include the non-custodial parent’s name, nine digit case number, or social security number on all remittances. the last four digits of your social security number (or ITIN) or Unique Agency Assigned Identification Number. Send us email. Worldwide caller would use 1-801-567-5342 . Mail Child Support Payments to: Maryland Child Support Account P.O. During a divorce or custody process, a Maryland court can order one parent to pay child support to the other parent. This phone number is on the back of your new card. Questions About the Texas Payment Card If you already have a Texas Payment Card and have questions about your balance or transaction history, or need to report a lost or stolen card, you can contact a smiONE representative at (866) 532-9636. If you have a bank account and would prefer Direct Deposit, enroll here. This phone number is on the back of your new card. For a child care policy question, contact your Child Care Resource and Referral Agency (CCR&R). After this phone call is completed your card will be ready to use to make purchases or to withdraw cash. Meanwhile, please visit our Payments page and enroll in either the new Way2Go card program or Direct Deposit, as California will be going paperless as of December 31, 2020. Once your transfer is made, it can take up to 2 business days to receive your funds in your account, and the transfer cannot be canceled once entered. If you are having equipment or other technical problems, please call the Provider helpline at 1-877-516-5776. A check for any money remaining on your EPPICard will be sent at your request. Adoption Subsidy, Foster Care, Child Support and TANF payments:1-855-709-1079 2. Making Child Support Payments. For Out-of-Condition UI Consumers, contact the MDES Interstate Claims Office. The card should be activated by entering the DCSS IRN (Individual Registration Number), Social Security Number and Date of Birth provided by DCSS. Hamilton County child support consumers can call 946-SETS (7387). Generally, the noncustodial parent makes support payments to the custodial parent. Don’t open the door while you are making your transaction. Question: When do I call 1-800-304-1669? News and Notices Using the EPPICard system, cardholders can purchase goods and services directly from retailers and even get cash back. Apply for EPIC Card. To activate your card, you’ll have to give the last six digits of your Social Security number. The PIN can be used to make ATM withdrawals and PIN purchases. Please check the information below for what to do if you have a new card, and what to do if you did not get a new card. At enclosed ATMs, close the door completely. “It is crucial we have current contact information so the cards get to everyone,” said Moira Weir, director of Hamilton County Job and Family Services. NOTE: For any questions related to the above fee schedule, please call the Prepaid Debit Card Customer Service Center at 1-866-213-4074 TTY: 1-866-656-5913 Collect, when calling outside the U.S. :423-262-1650 For any questions regarding your child support benefits payment amounts and scheduled dates of additions to your account, please call the MD Child Support Enforcement Administration at 1-800-723-9937, 311 West Saratoga Street, Baltimore, MD 21201, Maryland’s Federally Approved Family First Prevention Plan, Two-Generation Family Economic Security Commission, Mobile Point of Sale Equipment Program (MPOSEP), Statewide Nutrition Assistance Equipment Program (SNAEP), The Emergency Food Assistance Program (TEFAP), Supplemental Nutrition Assistance Program (SNAP), Request for Expressions of Interest Archives, The County Alliance Program for Employment (CAPE), Direct Deposit Authorization Form (English), Direct Deposit Authorization Form (Spanish), Reporting Suspected Child Abuse or Neglect, Notification of Petition for Guardianship and Adoption, Purchases at merchants (signed, using PIN, online, phone or mail purchase), Bank of America ATM Withdrawal (in the U.S.), Online, Automated, Live or International Customer Service Inquiry, Non Bank of America ATM Withdrawal (in the U.S.), ONE FREE per week then $1.50 per transaction, ATM Withdrawal International (all ATMs outside the U.S.), Cash Access (Available at financial institutions that accept Visa cards. Once you receive the card, you can activate online or by calling, the 16-digit number that appears on the face of the card, the 3-digit card security number that appears on the back of the card. Receiving Maryland Child Support via Direct Deposit or EPiC. One-time payments can also be made by calling 1-888-965-2676 and selecting option 5. Contact Information Telephone: Bank of America Cardholder Services.
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