Online Services. For life-threatening emergencies – call 999 for an ambulance. … If your healthcare professional decides … It is very much appreciated that you have taken time to let us know of your positive experience.The team do work tirelessly with the goal of providing compassionate care at any patients time of need, and we are all so glad to hear you received such prompt and effective service! GP Earnings; CQC; Medical Conditions: Self-Help; GDPR and Fair Processing Notice; … Regarding the 2nd dose of covid vaccination. Having researched this procedure on-line i found that many people suffered great pain and discomfort caused by the injection into the shoulder joint and was therefore ready to grin and bear it. Telephone: 0208 429 9966 Out of hours: 111 Address: 275A Kings Road, Harrow, Middlesex HA2 9LG Saw another nurse who gave me an injection and took a blood sample and an appointment for 10am Tuesday for an ultrasound scan. The government is committed to enabling patients to go online to book appointments, order repeat prescriptions and view their own health records within their GP practice, and it is already saving time for practices and their patients, allowing them to take more control of their healthcare. This is a super practice where you are treated courteously. Thank you for your kind words. by Peter Webster - Posted on 06 January 2021. Such as: when you have choices about your health care; where to get more information to help you choose; how to complain if you are not offered a choice Report review titled Good online call back as unsuitable. Thank you very much for your feedback, we let the Clinical Staff know about your review and they were truly delighted to receive your feedback. Rated 5 stars out of 5. by Anonymous - Posted on 13 August 2020. Classification: Official . ... Every NHS GP Practice in England receives a set amount of money … Its amazing to hear that to hear that you have been able to access prompt care when you need it, especially with the alterations to appointments we have had to make this year. Quick Links. GP Surgery in Cheadle Hulme. NHS Choices expects online traffic of around half a million 'hits' to dental practice profiles every month from users looking to locate and compare practices in their area.. Rated 5 stars out of 5. by Stephen ... motivated NHS staff. I am very proud that the team have provided to you the care that you deserve. A caring and thorough doctor who gave me assuring advice and consultation notes to share with my own GP once my registration process has been completed. updated at 09:07am on 08/07/2019 by Anonymous gave Mile Oak Medical Centre a rating of 5 stars Find a GP near you on the NHS website. Clinical Review findings The GP at Hand service provides several important benefits to patients and the practice, as well as . I’m a doctor at a nearby Trust and received a first dose Pfizer vaccine today. Same day appointment. See how your GP practice is doing: explore the results of The GP Patient Survey, an independent patient experience survey run by Ipsos MORI on behalf of NHS England. I wish to reassure you that we take patient and carer feedback very seriously and, given the number of issues you are raising, we feel the best way to address these is to hold a discussion with you. Nurse rang me at 15:50 same day and said my blood was ok and to go to DVT unit at Royal Bolton. Give feedback about an NHS service You can give feedback by speaking to a member of staff at the NHS hospital, GP surgery, dentist, opticians or pharmacy you went to. It would also be nice to have a way to make this point without having to leave it on a public forum. ... (GP practice/NHS Choices website, practice leaflet, posters in the waiting room etc.) Congratulations and thanks to you: I am indebted. by Lee Crutchley - Posted on 05 March 2021. Visited January 2021. Find out more. Contact us Order materials NHS Choices The aim of the Communications toolkit is to help you to effectively: • promote GP online services to the public • increase patient awareness so that they are able to use GP online services It includes, among other things, suggested content for your website, social media channels and newsletter. Report review titled Vaccination Process for Coronavirus as unsuitable, Thank you for taking the time to comment on NHS choices. Thank you for taking the time to comment on NHS choices It is difficult to understand the issues you have had to deal with here as the post is anonymous. Sadly things were not much better before the pandemic with the Admin team but the Doctors were better, because then you could sit in a surgery and observe them process the necessary referrals and check the prescription requests. We would also like to use analytical cookies to … Smiling nurse, good fact checking and injection Nr. Every person I spoke to was helpful and compassionate. Report review titled Fantastic practice as unsuitable. Report review titled Excellent online service as unsuitable. However, if you do have concerns or complaints about our service, please let us know. as unsuitable, Thank you for your positive comments. by Stephen McEnally - Posted on 19 January 2021, I wish to record my sincere thanks to the whole team at Wallace House. Well done. Was dubious when I filled in the online form. A hospital specialist might consider prescribing medical cannabis if: your child has one of the rare forms of epilepsy that might be helped by medical cannabis Thank you very much for your feedback, we have let the Clinical Staff know about your lovely review and they were thrilled to receive your feedback. Report review titled Shocking Administration as unsuitable, Thank you for taking the time to advise us of your concerns. The GP was very thorough and was not sure if it might be an infection or DVT she asked be to go to Torbay hospital AMU which I duly did. Menu It does waste everyone's time if you book a telephone consulation timeslot and a doctor calls you earlier than your appointment (2 hours earlier on one occassion!) I’ve had 3 contacts via the web service this year. The doctor that rang was thorough in her questioning and with her diagnosis and treatment plan. If anyone does turn up for a second dose despite being cancelled and the large amount of government media regarding delays to the 2nd dose they will be asked to come back at 12weeks. Nothing was too much trouble and they engaged with unfailing dignity and respect. Report review titled Fantastic service as unsuitable. It is so appreciated and I take my hat off to you all! A survey of thousands of GPs reveals nine in 10 family doctors say their annual work appraisal – a regular review of each GP’s performance, carried out by a senior doctor – has helped them to improve patients’ care as part of the NHS Long Term Plan.. Previously I started the e-consult form which said I needed to call the surgery which I did- I received a call back from the GP within the hour! Posted on NHS Choices website “Monday 11:40 saw nurse at GP practice who examined my leg and took a blood sample. I’m pleased to hear that you have had such a positive experience, despite the current circumstances; the team will be delighted to receive your feedback. We've put some small files called cookies on your device to make our site work. From 5 January 2015 all GP … The out of hours service is not able to make referrals and advised me to call the surgery after the weekend. The team will be very proud that you have been able to use our new services in such a valuable way. This is not the NHS COVID-19 app. Although this may sound like being passed around it was entirely appropriate to my enquiry. When you do speak to a Doctor who then prescribes you medication, its pot luck if you ever actually get it. English is not her first language, but it is more than good enough to carry out a complex and challenging job as a chemist here in Birmingham. Easy and intuitive app. It is always a pleasure to read comments such as. 3 . A General Practitioner (GP) is your family doctor and is the main point of contact for general healthcare for NHS patients. We were informed that no repeat prescriptions would be issued for my 92 year old grandfather because someone within the practice/nhs had mispelled the word "flat" on one of two profiles. In the majority of cases, … Review titled great practice ★★★★★ out of 5. My GP ... do not know what I'd do without him. All of our patients get seen within 48 Hours of making contact with the Practice. Document. Your kind words will be shared to the team as I know it will make the hard work they do feel completely worthwhile. One or two are rather abrupt to patients and trying to get through on the phones (which currently is the ONLY way as the App is worse than useless and the information on it is rarely up to date) and you are left in a phone queue for up to 45 mins when you call for any reason at any time of day. The Reviews for NHS Choices online and offline. Choosing who carries out a specialist test. Please contact the reception team so they can action this. Have you downloaded the NHS App yet? On arrival, the 'steward' inside the marquee was pleasantly efficient, as was the one looking after patients once they came into the building, moving them courteously and kindly towards their destinations, while once again, the vaccination was delivered with a friendly professionalism that couldn’t be faulted. Your choices. This means you can register with a GP practice somewhere that's more convenient for you, such as a practice near your work or closer to your children's schools. This service, provided by the partnership, is known as GP at Hand. General practice is at the heart of the care provided by the NHS. Please Click Here to leave a review for Cannock Road. Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. Or you can leave a rating or review on their profile page on nhs.uk. Thank you. Appalling. Too often the scripts are either not forwarded via the Admin team to the 'Correct' pharmacy or are for the wrong drug entirely! This document provides GP practices, NHS England area teams and Clinical Commissioning Groups (CCGs) with guidance on the arrangements to extend patient choice of GP practice from 5 January 2015. My partner was treated extremely rudely by a member of your reception staff yesterday. Thank you very much for your feedback, we let our Care Navigators know about your review and they were thrilled to receive hear your kind words. Thankfully, the second person she got through to, after waiting again, was much more helpful. Independent Reviews. Fast, friendly and very efficient, what more could you ask for in such difficult times. The surgery has organised an excellent service in the provision of covid injections. To help improve our service, we have also shared your feedback with our staff team and you may wish to support the practice further by joining our Patient Participation Group. This is not a practice decision and is a government decision. Tell us whether you accept cookies. Welcome to Richmond Road Medical Centre. The Harborne Medical Practice Team. Report review titled Behaviour of a staff member as unsuitable, by Andrew England Kerr - Posted on 29 January 2021, I had a text at 11.44 today offering a Covid vaccination and by 11.45 I had received it . I very much appreciate the organisation by all at Wallace House on behalf of the NHS and feel very privileged and assured. It is difficult to understand the issues you have had to deal with here as the post is anonymous. Review date: March 2021 NHS City and Hackney Clinical Commissioning Group Summary: Patient Services Access and Choice Policy ... All of the information about your local GP Practices is available on NHS Choices. Fantastic service from great people. The Virtually GP Online service is completely NHS funded and run by an NHS GP practice. Harborne Medical Practice has not yet replied. Report review titled Prompt and efficient service as unsuitable. The Admin team regularly get things wrong, either they misscommunicate or fail to pass on messages to Medical colleagues and managers. 4Patient choice is at the heart of the NHS. Not the patients' fault yet denial of the most basic and crucial service. I rang the surgery at 8am and was offered a telephone consultation at 9am the same day regarding a potential UTI. Since April, NHS Choices has given patients the opportunity to post comments on hospitals. It lovely to hear the team were able to exceed your expectations in this way. The information on your website was excellent - informative and thorough, and I appreciated the opportunity of printing out a form so it could be filled in at home. Visited August 2020 Thank you very much for your comment. The whole team work tirelessly with the goal of providing the best possible care to all our patients, and we are so glad that you have received such effective service! Every NHS GP Practice in England receives a set amount of money per patient per year to provide all of their care and that’s how we cover the cost of our services to you. Book new appointments without having to phone. Firstly, can I please apologise as it is not our intention to cause upset to our patients or their carers and not the impression we wish to give of our practice. Virtually Healthcare offers free same-day video appointments at a fixed time, with a doctor of your choice. Close menu, by Anonymous - Posted on 02 February 2021. There was a huge team of cheery volunteers who made the experience very quick, easy and pleasant. Pick your doctor's age and gender. We have contacted all patients who were booked in for the 2nd dose directly who are registered with ourselves. They have been passed on to the team. PDF; 332 KB; 49 pages; Summary. I hope that this device is maintained after the current crisis and surgery visits only occur when really required. ★★★★★ out of 5. What a lot the practice has to deal with at this hugely challenging time. The whole process has been very well organised by cheerful, motivated NHS staff. Thank you for your kind words and taking time to let us know that our new system is working well for you. Add a mobile number to your Profile page and review your security questions to ensure you can reset your own NHSmail password in future. Further Information. It is always a pleasure to receive feedback such as this, thank you for sharing your experience with us, especially when it reflects so positively on our new online bookings that . The admin and reception staff were, as always, so very patient, courteous and friendly and I am full of praise for their professional and compassionate approach. A key feature of NHS Choices allows users to rate and comment on NHS health and social care services in England. 2 was all completed in 3 minutes! Details about GP services NHS Choices www.nhs.uk General information about health and social care in England and details of … review titled Covid Vaccination - Thank You. Could have called me back. Andrew England Kerr, Report review titled Excellent practice as unsuitable, Thank you for taking the time to comment on NHS choices and thank you for your positive comments which have been passed on to the team. See how your GP practice is doing: explore the results of The GP Patient Survey, an independent patient experience survey run by Ipsos MORI on behalf of NHS England. Again this is out of our control and not our decision. Ridiculous! If you are 'lucky' enough to get through and secure a telephone consultation with a doctor it rarely happens when scheduled. Fantastic service, a massive thank you to all the staff! review titled Prompt and efficient service. Just had my second covid jab at the Hertford Theatre. In the near future, NHS England wants all patients to be able to say: I have discussed with my GP or healthcare professional the different options available to me, including the pros and cons and, where appropriate, whether to choose to not have treatment. Report review titled Covid Vaccination - Thank You! I felt compelled to leave a review after receiving prompt, compassionate and efficient service at Wallace House. Physicians Assistants: Physical Health Checks [ONLINE BOOKABLE] Social Health Assistant: Social Health Checks; Harrow Road GP Practice aims to provide a friendly and professional service to all of our patients. Review titled Hats off to the service at Wallace House! Since 2015, all GP practices in England have been free to register new patients who live outside their practice boundary area. Patients will be able to compare scores of GP practices in their local area as new patient experience ratings are published on the NHS Choices website. by Bede Mullen - Posted on 12 January 2021, Good evening, I contacted 111 service at 3 am on Friday morning and was given an appointment to see a GP at 8 am on Saturday morning (Devon Doctors) at Newton Abbot hospital. Thank you to all concerned for the impressively efficient manner in which my Covid Vaccination was handled last Thursday 7th January. I hope we continue to deliver the polite and friendly services that our patients deserve. Despite not being a member of this practice, I managed to book a same day appointment to get my IUD checked by a doctor. The whole experience was professionally conducted from the initial telephone contact & arrangement for attendance, the greeting at the door and reception desk with minimal delay and the skilled performance of the nursing staff. Kindest regards to all. Find an NHS service It is always a pleasure to read comments such as this, thank you for sharing your experience with us. Transport Layer Security Deprecation. Appalling Administration team and the Doctors are slipping up too. We have had several good experiences at this practice over the last few years and it is unfair on most of the staff to have something like this sitting as a “review”. For those patients registered elsewhere it is their own practice that has the responsibility for contacting and cancelling their appointment. Answer " But what of you don't and they stay? It would also be important to note that our delivery for vaccines that week has been delayed so we have no vaccine available to even give a second dose. Thank you, Report review titled Great service as unsuitable. It is always a pleasure to read comments such as this, thank you for sharing your experience with us. To download the NHS COVID-19 contact tracing app, go to covid19.nhs.uk. 2601 COVID-19 Vaccine Fraud Poster V3. One of the few practices still offering contraceptive services during the pandemic and I was so grateful to get an appointment. Report review titled Brilliant as unsuitable, review titled Vaccination Process for Coronavirus, review titled Behaviour of a staff member. Many thanks again Stephen McEnally, Report review titled Hats off to the service at Wallace House! Did you know you can now use the NHS App to manage your GP appointments, order repeat prescriptions and view your GP medical records? Now it is sheer luck if you get what you require as everything has to go through an appallingly disorganised Admin team, too many of whom are simply are not up to the job or simply don't care. The Reviews can be located lower down this page, please scroll down. In effect, this behaviour amounts to a denial of service to anyone not immediately able to dial into the extraordinary range of accents that we have in this country, when all that was required was to speak a little slower and perhaps rephrase. Recently we waited 2.5 months for a medication to arrive only to discover the prescription had been sent to a Medical equipment provider not the patients nominated Pharmacy! Doctors are all very nice but sadly let down by the admin team, they are also getting medications wrong and it has taken 3 attempts to correct another drug for one of our family members, resulting in an interuption in their medical supply and this causes them other issues. All Other/Multiple Long Term Conditions Reviews (with Flu Jabs) Assistants. Thank you to that person for making the small effort necessary. For others reading this post we would never stop a patient medication for this type of reason and would not change a registration detail without patient involvement. In addition, the doctor had a really cheerful and helpful disposition. It is encouraging to know you have been able to access care when you need it, especially with the alterations to appointments we have had to make this year. The Harborne Medical Team. Thank you so much for your lovely review, we will make sure to share this with our staff as they will be thrilled to hear this, they have all been working so hard! Indeed, a recent study by Software Advice revealed that 62% of patients use online reviews to find a new GP practice. Efficient scheduling, excellent SMS contact, excellent registration and paperwork recording. Bede Mullen, Report review titled Covid vaccinations as unsuitable. We believe user feedback helps people make informed decisions and encourages health and care providers to assess their services and make changes where necessary. Posted on NHS Choices website 02.10.14 “I attended Bolton General Hospital on Nov 13 for a MRI Arthogram on my shoulder following several dislocations. Your positive comments have been passed on to the team. And it is only likely to be prescribed for a small number of patients. The Harborne Medical Team. Close menu, by Anonymous - Posted on 18 February 2021. They are also not following up on referrals made, meaning the patient is having to chase everything up themself, this is not good, the patients are the ill poeple and should not have to do this! The Harborne Medical Practice Team. The staff are always friendly and helpful, and the service has been very prompt. Again not the patients' fault. Currently we have waited 2 weeks for an urgent medication that should have been dispensed for home delivery from our pharmacy within 48 hours, and we are still waiting for it now into week 3!! ... A caring and thorough doctor who gave me assuring advice and consultation notes to share with my … We’re so happy to hear that our vaccination service worked well for you, and that our clinical staff had such a positive impact, our nurses will be delighted to know how much you have valued their care. Independent Reviews. I write to thank you for the provision to me of the 1st & 2nd Pfizer covid vaccinations. Whenever I call, the staff are always friendly and polite. We would welcome the opportunity to speak to you regarding these matters and ask that you please email the practice at harborne.reception@nhs.net to arrange a phone call or virtual meeting with the Business Manager. ... Access your local GP services online. Choice of GP practice: Guidance on the new out of area patient registration arrangements . Superseded Docs (if applicable) ... Area teams, GP practices (and CCGs) to review the guidance and consider the implications for local implementation. Report review titled Covid 19 Injections as unsuitable. The Harborne Medical Practice Team, by Anonymous - Posted on 31 December 2020. Speak to a GP Now. by Anonymous - Posted on 26 November 2020. NHS Choices Reviews. If you're advised to go to hospital, it's important to go. He rang the ACU and spoke to a doctor who agreed it could possibly be little blood clots. Cheadle Hulme Health Centre, Smithy Green, Hulme Hall Road, Cheadle Hulme 0161 983 5300 Bridge House Medical Centre, 11 Ladybridge Road, Cheadle Hulme, Cheshire 0161 983 5300. Please look on our website for further information. using the national GP Choice Policy to grow the GP list through a digital and remote site offer aimed at improving access. Report review titled Failures as unsuitable, Thank you for taking the time to comment on NHS choices I have needed help from the surgery on several occasions over the last few months. Friends & Family Test (Cannock Road) If you are human, leave this field blank. We offer a Same Day Registration Service.All newly … Report review titled Excellent service as unsuitable, by Ann Davies - Posted on 12 January 2021. This will give you greater choice and aims to improve the quality of access to GP services. Report review titled Covid Vaccination as unsuitable. I was given blood tests ( which were analysed in less than 2 hours) … The National Health Service (NHS) is the publicly funded healthcare system in England, and one of the four National Health Service systems in the United Kingdom.It is the second largest single-payer healthcare system in the world after the Brazilian Sistema Único de Saúde.Primarily funded by the government from general taxation (plus a small amount from National Insurance contributions), and … Well done. Patient Choice and Your Rights. Self-isolation and treating symptoms Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women. Brilliant service and thank you all. I attend for my COVID vaccination and the staff were incredibly helpful and efficient. All excellent and very prompt to respond. Given the numbers you have clearly been dealing with, an enormous amount of thought and care has gone into making the process as patient friendly and effective as possible. When I recently contacted for an appointment the response (I did it on line) came back almost immediately and I was able to speak on the phone to the Doctor concerned within a working day. Rather than try and help her they simply hung up the phone. which you then miss because you are not expecting it as you may be working yourself, then they don't call again even at the scheduled time! Review titled On hold for over an hour ★ out of 5. To write a review or to view our full list, please see our NHS Choices profile. As the online ‘front door’ for the National Health Service (NHS), NHS Choices hosts more than 20,000 regularly updated articles as well as hundreds of videos and interactive tools across a range of healthcare ... was preventing comments in the GP surgery section of the website from being published, the team now ... After a recent DDoS attack was stopped, NHS Choices was able to review data for the … Order … Register Now! There’s no email address and now I’m number 15 in the queue again. Find out more. Bromley CCG : News from www.bromleyccg.nhs.uk. Cannock Road NHS Choices Review . It is so encouraging to know you have been able to access care when you need it. GP Online Services are enhancing the quality of care that practices can offer their patients by giving them online access to their health, and increasing choice and convenience. For urgent medical help – use the NHS 111 online service, or call 111 if you're unable to get help online. Please contact the reception team so they can action this. We strive to offer an accessible, efficient and high-quality service for our patients and are proud to be a 5-Star Rated NHS Choices GP Surgery. Exemplary is the word that comes to mind when seeking a way to describe your entire operation. We were given a second appointment for covid jab no. For help from a GP – use your GP surgery's website, use an online service or app, or call the surgery. review titled Hats off to the service at Wallace House! Practice News. There are a range of choices that you should expect to be offered in the NHS services you use. Unfortuantely the list of issues is getting longer. The NHS is working hard to improve opportunities for patients to make choices about their care. You cannot get cannabis-based medicine from a GP – it can only be prescribed by a specialist hospital doctor. as unsuitable. by Anonymous - Posted on 04 December 2020. The NHS often gets criticised in the press, but well done Bolton you are second to none.” Posted on NHS Choices website 22.11.16 “My GP was concerned that despite treatment the cough caused from a lower lung infection remained. Did you know you can now use the NHS App to manage your GP appointments, order repeat prescriptions and view your GP medical records? Get a test to check if you have coronavirus, understand your test result and find out what to do if you're contacted by NHS Test and Trace. We are a well established, forward thinking and innovative GP practice based in Hackney. Thank you for your kind words and taking time to let us know that our vaccination system has worked well for you. Check your local GPs opening times, services and facilities, performance measures, reviews and ratings. After waiting on the phone for some time to speak to someone, she was having trouble understanding the member of staff who answered. You have the right to choose where you go for your first outpatient appointment (physical or mental health) o For referral from GP, you can choose which secondary care provider you are I’ve spend the last hour and a half on hold waiting to book an important appointment and the lady hung up on me.